Cancellation & Refund Policy
When our fees are refundable, how government fees are treated, and how to cancel an order.
Last updated: 25 August 2026
We would rather be clear about this before you pay than argue about it afterwards.
1. The short version
Government fees are never refundable once paid to a state or agency. Our own service fee is refundable in full before we begin work, and partially refundable once work has started, depending on what has already been done.
2. Before work begins
If you cancel before we have started — meaning before we have run identity verification, reserved a name or prepared any filing — you receive a full refund of our service fee.
3. After work begins, before filing
If we have begun work but nothing has been submitted to a state agency or the IRS, we refund our service fee minus the work already completed. We will show you what was done and what it cost.
4. After filing
Once documents have been submitted to a state or federal agency, our service fee is non-refundable and government fees cannot be recovered. The filing has been made and the fee has been paid on your behalf.
5. Bank account applications
Bank approval is always the bank's decision. If an application is declined we will prepare and submit an application to an alternative partner at no additional charge. A declined application is not itself grounds for a refund, because the work — preparing and submitting the application — has been performed.
6. Rejected filings
If a filing is rejected because of an error on our side, we correct and re-file it at our cost, including any re-filing fee. If it is rejected because the information you gave us was inaccurate or incomplete, re-filing fees are payable by you.
7. Annual services
Registered agent and virtual address fees are annual and non-refundable once the service period has started. You may cancel before a renewal date to avoid the next period — we will always notify you before renewing.
8. If we cannot proceed
If we decline your order after payment — for example because identity verification fails or the engagement would breach sanctions — we refund our service fee in full, less any government fees already paid on your behalf.
9. How to request a refund
Email info@incorvex.com from the address on your order, with your order reference and the reason. We respond within 5 business days and process approved refunds to the original payment method within 10 business days.
10. Chargebacks
Please contact us before raising a chargeback. Most disputes come from a misunderstanding about government fees, and we would rather resolve it directly.